FAQ'S
Returns & Cancellations
CAN I RETURN MY ITEM?
Products can be returned within 14 days of purchase. Products can also be returned/exchanged if they arrive damaged. Please send us your return request via the dedicated portal here immediately prior to returning the item.
Once your request has been approved, you will receive further instructions on returning your item.
Please note: POISE N BERRIES does not cover the return cost. The buyer is responsible for return costs as well as for any loss in value.
All products must be returned unworn and in their original packaging.
Due to reasons of hygiene, earrings purchased from POISE N BERRIES are non-returnable. Custom made pieces are also non-returnable.
Returned items can either be exchanged or refunded.
Please allow 1-2 business days for your refund to be processed.
PLEASE NOTE THE COST OF SHIPPING IS NON-REFUNDABLE UNDER ANY CIRCUMSTANCES
CAN I RETURN SALE ITEMS?
Sale items can be retuned and exchanged within 14 days of purchase. Sale items are non-refundable and can only be exchanged for store credit. If sale items arrive damaged, they can be returned and replaced or exchanged for store credit.
ALL returns will be processed within 2 days of arrival. If eligible for a refund, the amount will be refunded within 48 hours after return has been processed.
PLEASE NOTE THE COST OF SHIPPING IS NON-REFUNDABLE UNDER ANY CIRCUMSTANCES
CAN I CANCEL MY ORDER?
If your order has not been prepared and shipped out yet, you will be able to cancel it and receive a full refund/store credit or exchange.
Please contact us as soon as possible here. If your order has already been prepared and shipped out, a cancellation will not be possible.
Please let as know as soon as possible by contacting us here.
Please always double check your cart and ensure you have added the correct items, sizes & other information prior to checking out.
Shipping & Processing Times
DO YOU SHIP WORLDWIDE?
YES we do ship worldwide! We also offer a variety of shipping options and upgrades so that you can choose the ones that best suits you!
HOW LONG UNTIL MY ORDER IS PREPARED & SHIPPED OUT?
PROCESSING TIMES
Orders are prepared and shipped out within 1 business day of confirmation regardless of the shipping option selected at checkout.
We ship from Monday to Friday. Delivery on Saturdays is not guaranteed even if your provider says so and regardless of the shipping option selected at checkout. You will receive a confirmation email along with the tracking information once your order has been sent out.
PLEASE NOTE: POISE N BERRIES IS NOT RESPONSIBLE FOR ANY DELAYS CAUSED BY THE SHIPPING PROVIDER.
SHIPPING RATES & TIMES DOMESTIC ORDERS (AUSTRALIA)
SHIPPING TIMES:
All orders are sent out via AUSTRALIA POST. All orders are sent out tracked.
The following shipping times are as stated by the carrier on their website.
AUSTRALIA: WE OFFER FREE STANDARD SHIPPING ON ALL AUSTRALIAN ORDERS
Delivery speed at same state (VIC): 2-4 business days
Delivery speed interstate: 3-6 business days
EXPRESS SHIPPING: You can upgrade to express shipping for an extra $5
Delivery speed at same state (VIC): 1-2 business days
Delivery speed interstate: 1-3 business days
SHIPPING RATES & TIMES INTERNATIONAL ORDERS (REST OF THE WORLD)
NTERNATIONAL SHIPPING: PLEASE NOT ALL SHIPPING RATES ARE DISPLAYED IN AUSTRALIAN DOLLARS, please refer to your preferred currency converter to see prices in your own currency.
PLEASE ALLOW 10-20 BUSINESS DAYS FOR YOUR ORDER TO BE DELIVERED
ZONE 1: NEW ZEALAND STANDARD SHIPPING: $5.35
EXPRESS SHIPPING: $20.35
ZONE 2: ASIA PACIFIC
STANDARD SHIPPING: $8.75
EXPRESS SHIPPING: $23.75
ZONE 3: USA & CANADA
STANDARD SHIPPING: $11.00
EXPRESS SHIPPING: $26.00
ZONE 4: EUROPEAN UNION & UNITED KINGDOM
STANDARD SHIPPING: $15.75
EXPRESS SHIPPING: $30.75
REST OF THE WORLD
STANDARD SHIPPING: $20.95
EXPRESS SHIPPING: $35.95
Still Have Questions? Don't hesitate to contact us:
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