SHIPPING INFORMATION

Shipping FAQ'S

DO YOU SHIP WORLDWIDE?

YES we do ship worldwide! We also offer a variety of shipping options and upgrades so that you can choose the ones that best suits you!

HOW LONG UNTIL MY ORDER IS PREPARED & SHIPPED OUT? PROCESSING TIMES

Orders are prepared and shipped out within 1 business day of confirmation regardless of the shipping option selected at checkout.

We ship from Monday to Friday. Delivery on Saturdays is not guaranteed even if your provider says so and regardless of the shipping option selected at checkout. You will receive a confirmation email along with the tracking information once your order has been sent out.

PLEASE NOTE: POISE N BERRIES IS NOT RESPONSIBLE FOR ANY DELAYS CAUSED BY THE SHIPPING PROVIDER.

SHIPPING RATES & TIMES FOR DOMESTIC ORDERS (AUSTRALIA)

SHIPPING TIMES:

All orders are sent out via AUSTRALIA POST. All orders are sent out tracked.

The following shipping times are as stated by the carrier on their website.

AUSTRALIA: WE OFFER FREE STANDARD SHIPPING ON ALL AUSTRALIAN ORDERS

Delivery speed at same state (VIC): 2-4 business days

Delivery speed interstate: 3-6 business days

EXPRESS SHIPPING: You can upgrade to express shipping for an extra $5

Delivery speed at same state (VIC): 1-2 business days

Delivery speed interstate: 1-3 business days

SHIPPING RATES & TIMES FOR INTERNATIONAL ORDERS (REST OF THE WORLD)

INTERNATIONAL SHIPPING:

SHIPPING TIMES:

All orders are sent out via AUSTRALIA POST. All orders are sent out tracked.

The following shipping times are as stated by the carrier on their website.

PLEASE NOT ALL SHIPPING RATES ARE DISPLAYED IN AUSTRALIAN DOLLARS, please refer to your preferred currency converter to see prices in your own currency.

PLEASE ALLOW 10-20 BUSINESS DAYS FOR YOUR ORDER TO BE DELIVERED

ZONE 1: NEW ZEALAND STANDARD SHIPPING: $5.35

EXPRESS SHIPPING: $20.35

ZONE 2: ASIA PACIFIC

STANDARD SHIPPING: $8.75

EXPRESS SHIPPING: $23.75

ZONE 3: USA & CANADA

STANDARD SHIPPING: $11.00

EXPRESS SHIPPING: $26.00

ZONE 4: EUROPEAN UNION & UNITED KINGDOM

STANDARD SHIPPING: $15.75

EXPRESS SHIPPING: $30.75

REST OF THE WORLD

STANDARD SHIPPING: $20.95

EXPRESS SHIPPING: $35.95

IMPORT TAXES & DUTIES

Please note that international customers are responsible for payment of taxes, duties, or other fees imposed by local customs authorities. These fees are to be paid to your local carrier or government and are NOT PAIDto POISE N BERRIES thus, they are non refundable.

DISCLAIMER FOR WRONG OR MISTAKEN ADDRESS

Please ensure you have entered the correct address at checkout, prior to placing your order. It is the buyer’s responsibility to ensure the address provided to POISE N BERRIES is the correct one.

If your order has not been sent out yet, there is a chance you might be able to change it.

If your order has already been sent out, all we can do is wait for it to be returned to us. If we do receive it, we can either send it again to the correct address (in which case the buyer is responsible for the shipping costs) or refund you the order.

YOUR RESPONSIBILITIES FOR RECEIVING YOUR ORDER

n case you are absent when your parcel is delivered, your carrier will follow appropriate instructions (return to post office for pick up/drop parcel off at front door etc.) It is important to regularly check the delivery status of your parcel and stay up to date with any delivery notifications.

If the parcel is not collected within the timeframe specified by your carrier, it will be returned to us. Once successfully done so, you can either have it shipped out again (in which case the buyer is responsible for the shipping costs) or have your order refunded.

PLEASE NOTE THE COST OF SHIPPING IS NON-REFUNDABLE UNDER ANY CIRCUMSTANCES

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